Earn the reviews that win the next customer.
Buyers check reviews before they call, and they look at how recent they are and how you reply. We build a simple routine that asks every customer for a review, replies to every one, and stays inside Google's rules and consumer law.
Platforms: Google Business Profile, Trustpilot, Facebook, Apple Maps, Industry review sites
Ratings filter you in or out.
For many buyers, a rating below four stars ends the search before it starts.
Right for you if this sounds familiar.
- Local and service businesses with happy customers and too few reviews
- Firms whose rating is held down by a few old complaints
- Multi-location businesses with uneven ratings across branches
Everything it takes to move the number.
Scoped in the proposal and priced before we start. You approve the request messages and the reply style.
Review request routine
A simple ask by email, SMS or QR code, sent to every customer at the right moment and built into the systems you already use.
Reply writing
Specific, human replies to every review, positive or negative, within an agreed time.
Monitoring
Google, Facebook, Apple Maps, Trustpilot and industry sites watched in one place, with alerts for anything that needs attention.
Policy and legal checks
Your process checked against Google's review policy, the US FTC rule and the UK DMCC Act, so nothing you do puts your profile at risk.
Reviews on your website
Genuine reviews shown with their source, so visitors see proof where they make decisions.
Feedback to the business
Themes from reviews reported monthly, so you can fix what customers keep mentioning.
How reputation work runs: ask, reply, report.
A routine, not a campaign: every customer asked, every review answered, every month reported.
Audit
Ratings, recency and replies across every platform, plus how you ask for reviews today.
You getA baseline and a list of quick fixes.
Set up
Request messages, timing and triggers built into your CRM, booking or store system.
You getA routine that asks every customer automatically.
Reply and monitor
Every new review answered, and anything that breaks platform rules reported.
You getA profile that looks cared for.
Report
Volume, rating, recency, response time and the themes customers mention.
You getA one-page reputation report.
What we will never promise you.
Plenty of agencies sell certainty they cannot deliver. Here is what the evidence says, and what we will not claim.
Ask only happy customers
Google's policy forbids selectively asking for positive reviews, often called review gating. We ask every customer the same way.
Source: Google Maps user-generated content policyRewards for five-star reviews
Google bans rewards for reviews, the US FTC rule in force since October 2024 bans incentives tied to positive sentiment, and the UK has banned fake and concealed incentivized reviews since April 2025.
Source: US FTC, final rule on fake reviews, Aug 2024Ignoring reviews is the safe option
In BrightLocal's 2026 survey, 42% of consumers said they were unlikely to use a business that never replies to reviews.
Source: BrightLocal Local Consumer Review Survey 2026Questions about reviews.
Can we offer a discount for a review?
Not for Google reviews: its policy bans offering money, discounts or free goods for them. Elsewhere the rules vary. The US FTC rule allows some incentives if they are not tied to a positive review, and the UK bans incentivized reviews that are not made clear. The simplest safe route is to ask everyone and reward no one.
How should we reply to a negative review?
Quickly, specifically and calmly: thank them, address the issue without sharing private details, and offer to continue the conversation directly. Half of consumers in BrightLocal's 2026 survey said generic or templated replies put them off.
Do reviews help us rank on Google?
Google says more reviews and positive ratings can help local ranking, as part of what it calls prominence. They also do most of the persuading once a buyer sees your listing.
Which platforms should we focus on?
Google first for most local businesses, then the sites your buyers actually use: Facebook, Apple Maps, Trustpilot or an industry directory. BrightLocal found the average consumer uses six review sites.
Tell us about your reviews project.
Four quick steps, about ninety seconds. You will hear back from a senior strategist, not a sales script, within one working day.
- 01We read your brief properlyA strategist checks your site, market and competitors before replying.
- 02First thoughts in writingWithin one working day: initial ideas, any questions, and the number the site should be judged on.
- 03A written proposalScope, fixed price and launch date. No obligation, no pressure.